1.1 Mitsubishi Electric Engineering Co., Ltd., (MEE, we/us/our) together with Mitsubishi Electric Corporation and Mitsubishi Electric Corporation affiliates, are committed to safeguarding the privacy of our users (you/your) who visit our websites (the Websites). This privacy policy (the Privacy Policy) sets out our personal information collection and sharing practices for this website and is intended to inform you of the ways in which the website collects personal information, the uses of that personal information and the ways in which we will share any personal information you choose to provide to us.
1.2 This website may contain links to other third party websites. If you follow a link to any of those third party websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for their policies or processing of your personal information. Please check these policies before you submit any personal information to such third party websites.
1.3 This Privacy Policy is intended to explain our privacy practices and covers the following areas:
(a)Controller and data protection officer
(b)What personal information about you we may collect
(c)How we may use your personal information
(d)How we transmit and protect your personal information
(e)What rights you have and how to contact us
(f)Our Cookies Policy
(g)How changes to this Privacy Policy and the Cookies Policy will be made
The controller of your personal information is:,
Mitsubishi Electric Engineering Co., Ltd.,
Hulic Kudan Bldg., 13-5, Kudan Kita 1-chomeChiyoda, 102-0073 Tokyo, Japan
The data protection officer of our company is：「General Manager, Corporate Administration and Legal Department」
Please refer to section “5 Your rights & contacting us” to contact us.
3.1 We will collect and process all or some of the following personal information about you:
(a)Information you provide to us
Personal information that you provide to us, such as when using the contact form on our websites, including your name, email address, and other contact details;
(b)Our correspondence
If you contact us, we will typically keep a record of that correspondence;
(c)Survey information
We may also ask you to complete surveys that we use for research purposes. In such circumstances we shall collect the information provided in the completed survey;
(d)Website and communication usage
Details of your visits to the websites and information collected through cookies and other tracking technologies including, but not limited to, your IP address and domain name, your browser version and operating system, traffic data, location data, web logs and other communication data, and the resources that you access.
3.2 Please be informed that it is your choice to provide personal information to us or not, and that you are not obliged to provide personal information under any statutory or contractual requirement. However, if you have chosen not to provide your personal information or chosen not to give us consent, there may be possible consequences that we may not be able to provide you the service or a specific feature of the service.
4.1 In this section, we set out the purposes for which we use personal information that we collect via this website.
4.2 Please note that in addition to the disclosures we have identified below, we may disclose personal information for the purposes we explain in this policy to Mitsubishi Electric Corporation, Mitsubishi Electric Corporation affiliates, and contractors (such as our agents).
(a)To communicate effectively with you and conduct our business
To conduct our business, including to respond to your queries, to otherwise communicate with you, or to carry out our obligations arising from any agreements entered into between you and us;
(b)To provide you with marketing materials
To provide you with updates and offers, where you have chosen to receive these. We may also use your information for marketing our own and our selected business partners’ products and services to you by post, email, SMS, phone and fax and, where required by law, we will ask for your consent at the time we collect your data to conduct any of these types of marketing. We will provide an option to unsubscribe or opt-out of further communication on any electronic marketing communication sent to you or you may opt out by contacting us through the "Contact regarding Privacy Policy" form.
(c)To monitor certain activities
To monitor queries and transactions to ensure service quality, compliance with procedures and to combat fraud;
(d)To inform you of changes
To notify you about changes to our services and products;
(e)In connection with legal or regulatory obligations
We may process your personal information to comply with our regulatory requirements or dialogue with regulators as applicable which may include disclosing your personal information to third parties, the court service and/or regulators or law enforcement agencies in connection with enquiries, proceedings or investigations by such parties anywhere in the world or where compelled to do so. Where permitted, we will direct any such request to you or notify you before responding unless to do so would prejudice the prevention or detection of a crime.
4.3 In most cases, we will obtain your consent for each use made of your personal information as our “legal ground”. If prescribed in the applicable laws and regulations of each country, we may rely on other “legal grounds” as well.
4.4 We will not use your personal information that we collect for automated decision-making, including profiling using AI (artificial intelligence).
5.1 No data transmission over the Internet or website can be guaranteed to be secure from intrusion. However, we maintain commercially reasonable physical, electronic and procedural safeguards to protect your personal information in accordance with data protection legislative requirements.
5.2 All information you provide to us is stored on our, Mitsubishi Electric Corporation, or Mitsubishi Electric Corporation contractor’s secure servers, and accessed and used subject to our security policies and standards.
Export outside your country
5.3 Regardless of the country in which you reside, we will transmit and store your personal information in Japan, whose data protection laws may be of a lower standard than those in your country. We will, in all circumstances, safeguard personal information as set out in this Privacy Policy.
Please be informed that Japan is recognized by the European Commission as providing an adequate level of personal data protection (adequacy decision).
Storage limits
5.4 Our retention periods for personal data are based on business needs and legal requirements. We retain personal data for as long as is necessary for the processing purpose(s) for which the information was collected, and any other permissible, related purpose. For example, we may retain certain transaction details and correspondence until the time limit for claims arising from the transaction has expired, or to comply with regulatory requirements regarding the retention of such data. When personal data is no longer needed, we either irreversibly anonymize the data (and we may further retain and use the anonymized information) or securely destroy the data.
Marketing
6.1 You have the right to ask us not to process your personal information for marketing purposes. From time to time, we will inform you if we intend to use your information for certain types of marketing activities, or if we intend to disclose your information to certain categories of third parties for such purposes. You can exercise your right to prevent such processing by not checking certain boxes on the forms we use to collect your personal information. You can also exercise the right at any time by contacting us as per the "Contact regarding Privacy Policy" form.
Your rights & contacting us
6.2 If you have any questions or wish to make a request to exercise your rights in relation to our use of your personal information, you should first contact us as per the "Contact regarding Privacy Policy" form.
Please be informed that the rights and conditions for exercising those rights shall be in accordance with the applicable laws and regulations of your country in which you reside, and that we may not be able to respond to your request under certain circumstances.
For example, GDPR provides the following rights for individuals.
(a)Right to access: provide you with further details on the use we make of your information;
(b)Right to access: provide you with a copy of information that you have provided to us;
(c)Right to correct: update any inaccuracies in the personal information we hold;
(d)Right to erase: delete any personal information that we no longer have a lawful ground to use;
(e)Right to withdraw consent: where processing is based on consent, to withdraw your consent so that we stop that particular processing (see paragraph 5.1 for marketing);
(f)Right to object: object to any processing based on the legitimate interest ground unless our reasons for undertaking that processing outweigh any prejudice to your data protection rights; and
(g)Right to restrict processing: restrict how we use your information whilst a complaint is being investigated.
6.3 If you are not satisfied with our use of your personal information or our response to any exercise of your rights you have the right to complain to the regulator of the country in which you reside.
7.1 We use cookies on the websites. To find out more about how we use cookies, please see our “Cookies Policy”.
8.1 We may change the content of our websites and how we use cookies and consequently our Privacy Policy and our Cookies Policy may change from time to time in the future. If we change this Privacy Policy or our Cookies Policy, we will update the date it was last changed below. If these changes are material, we will indicate this clearly on our Websites.
8.2 This Privacy Policy was last updated on [2022.02.02].