Warranty

Gratis warranty terms and gratis warranty range

If any fault or defect (hereinafter referred to as "Failure") attributable to Mitsubishi Electric Engineering should occur within the gratis warranty period, Mitsubishi Electric Engineering shall repair the product free of charge via the distributor from whom you made your purchase.
Should the repair require a business trip, a charge will be incurred for the expense required for the dispatch of an engineer (domestic support only). Further, onsite readjustments and testing associated with failed module replacement shall be outside the scope of responsibility of Mitsubishi Electric Engineering.

Warranty Period

The gratis warranty period of this product shall be one (1) year from the date of purchase or delivery to the designated place. Note that after manufacture and shipment from Mitsubishi Electric Engineering, the maximum distribution period shall be six (6) months, and the gratis warranty period after manufacturing shall be limited to eighteen (18) months. Further, the gratis warranty period for repaired products shall not exceed the gratis warranty period of the product prior to repair.

Gratis warranty range

• The gratis warranty range shall be limited to normal use based on the usage conditions, methods and environment, etc., defined by the terms and precautions, etc., given in the instruction manual, user's manual, and caution labels on the product.
• Failure caused by unapproved modifications, etc., to the product by the user
  1. Failure resulting from inappropriate storage or handling, carelessness or negligence by the user, or failure caused by the user's hardware or software design
  2. Failure caused by unapproved modifications, etc., to the product by the user
  3. Failure that could have been avoided if, when the Mitsubishi Electric Engineering product was assembled into the user's device, safeguards defined by legal regulations applicable to the user's device or functions or structures considered standard by the industry had been provided.
  4. Failures that could have prevented if the consumable parts as specified in operation manuals and similar had been maintained and replaced properly.
  5. Failure caused by external factors beyond anyone's control such as fires or abnormal voltage, and failure caused by Force Majeure such as earthquakes, lightning, or wind and water damage.
  6. Failures unforeseeable due to technical limitations at the time the product was shipped.
  7. Any other failure not attributable to Mitsubishi Electric Engineering or found by the user to not be attributable to Mitsubishi Electric Engineering.

Onerous repair term after discontinuation of production

• The end of support for product repairs after the warranty expires is 7 years after production of the product ceases. Discontinuation of production shall be reported by Mitsubishi Electric Engineering sales services.
• Product supply (including spare parts) is not possible after production has been discontinued.

Overseas services

Please consult your dealer where you purchased Mitsubishi Electric Engineering products.

Exclusion of opportunity loss and secondary loss from warranty liability

Regardless of the gratis warranty period, Mitsubishi Electric Engineering shall not be liable for compensation for damages arising from causes not attributable to Mitsubishi Electric Engineering, opportunity losses or lost profits incurred by the user due to Failures of Mitsubishi Electric Engineering products, damages or secondary damages arising from special circumstances, whether foreseen or unforeseen by Mitsubishi Electric Engineering, compensation for accidents, compensation for damages to products other than Mitsubishi Electric Engineering products, or compensation for replacement work, readjustment of onsite machinery and equipment, startup test runs or other duties carried out by the user.

Changes in product specifications

The specifications given in the catalogs, manuals, and technical documents are subject to change without notice.

Product application

• Conditions regarding the use of this product include using the product in applications that will not result in serious accident in the event of a product failure or malfunction and systematically implementing backup and failsafe functions in preparation for occurrences of failures and malfunctions.
• This product is designed and manufactured as general-purpose products for general industrial applications. The product shall be excluded from use in applications in which the public could be greatly affected such as the applications of the nuclear and other power plants operated by the respective power companies, and applications in which a special quality assurance system is required, such as the applications of railway companies or government or other public offices. The product shall also be excluded from use in aircraft, medical applications, incineration and fuel devices, manned transport devices, equipment for recreation and amusement, and safety devices, in which human life or assets could be greatly affected. Notwithstanding the above, restrictions Mitsubishi Electric Engineering may in its sole discretion, authorize use of the product in one or more of the Prohibited Applications, provided that the usage of the product is limited only for the specific applications agreed to by Mitsubishi Electric Engineering and provided further that no special quality assurance or fail-safe, redundant or other safety features which exceed the general specifications of the products are required. For details, please contact the Mitsubishi Electric Engineering representative in your region.