Product information

Gratis Warranty Term and Gratis Warranty Coverage

If any faults or defects (hereinafter "Failure") found to be the responsibility of Mitsubishi Electric Engineering Company Limited (hereinafter "MEE") occurs during use of the product within the gratis warranty term, the product shall be repaired at no cost via the distributor from whom you made your purchase.

Gratis Warranty Term

The gratis warranty term of the product shall be for one (1) year after the date of purchase or delivery to a designated place. Note that the maximum distribution period shall be six (6) months, and the gratis warranty term after shipment from MEE shall be limited to eighteen (18) months. Additionally, the gratis warranty term for repaired product shall not exceed the gratis warranty term of the product prior to repair.

Gratis Warranty Coverage

• The gratis warranty Coverage shall be limited to normal use within the usage state, methods and environment, etc., which follow the conditions and precautions, etc., given in the instruction manual, user's manual and caution labels on the product.
• Even within the gratis warranty term, repairs shall be charged for in the following cases.
  1. Failure occurring from inappropriate storage or handling, carelessness or negligence by the user, or Failure caused by the user's hardware or software design.
  2. Failure caused by unapproved modifications, etc., to the product by the user.
  3. When the MEE product is assembled into a user's device, Failure that could have been avoided if functions or structures, judged as necessary in the legal safety measures the user's device is subject to or as necessary by industry standards, had been provided.
  4. Failure that could have been avoided if consumable parts designated in the instruction manual had been correctly serviced or replaced.
  5. Failure caused by external irresistible forces such as fires or abnormal voltages, and Failure caused by force majeure such as earthquakes, lightning, wind and water damage.
  6. Failure caused by reasons unpredictable by scientific technology standards at the time of shipment from MEE.
  7. Any other failure found not to be the responsibility of MEE or that admitted not to be so by the user.

Paid Repair Term after Production Discontinuation

• MEE shall offer product paid repair services for seven (7) years after production of the product has been discontinued. Discontinuation of production shall be reported via distributors.
• Product supply (including spare parts) is not possible after production has been discontinued.

Overseas Service

Please consult your dealer where you purchased the products.

Exclusion of Opportunity Loss and Secondary Loss from Warranty Liability

Regardless of the gratis warranty term, MEE shall not be liable for compensation for damages arising from causes not attributable to MEE, opportunity losses or lost profits incurred by the user due to Failures of the products, damages or secondary damages arising from special circumstances, whether foreseen or unforeseen by MEE, compensation for accidents, compensation for damages to products other than the products, or compensation for replacement work, readjustment of onsite machinery and equipment, startup test runs or other duties carried out by the user.

Changes in Product Specifications

The specifications given in the catalogs, user's manuals, and technical documents are subject to change without notice.

CONDITIONS OF USE FOR THE PRODUCT

• This Mitsubishi Electric Engineering Company Limited (hereinafter "MEE") product ("the PRODUCT") shall be used in conditions: i) where any problems, faults, or failures occurring in the PRODUCT, if any, shall not lead to any major or serious accident; and ii) where the backup and fail-safe functions are systematically or automatically provided outside of the PRODUCT in case of any problems, faults, or failures occurring in the PRODUCT.
• The PRODUCT has been designed and manufactured for the purpose of being used in general industries. MEE SHALL HAVE NO RESPONSIBILITY OR LIABILITY (INCLUDING, BUT NOT LIMITED TO ANY AND ALL RESPONSIBILITY OR LIABILITY BASED ON CONTRACT, WARRANTY, TORT, PRODUCT LIABILITY) FOR ANY INJURY OR DEATH TO PERSONS OR LOSS OR DAMAGE TO PROPERTY CAUSED BY the PRODUCT THAT ARE OPERATED OR USED IN APPLICATION NOT INTENDED OR EXCLUDED BY INSTRUCTIONS, PRECAUTIONS, OR WARNING CONTAINED IN MEE USER'S, INSTRUCTION AND/OR SAFETY MANUALS, TECHNICAL BULLETINS AND GUIDELINES FOR the PRODUCT. ("Prohibited Application")Prohibited Applications include, but not limited to, the use of the PRODUCT.
  1. Nuclear Power Plants and any other power plants operated by Power companies, and/or any other cases in which the public could be affected if any problems or faults occur in the PRODUCT.
  2. Railway companies or Public service purposes, and/or any other cases in which establishment of a special quality assurance system is required by the Purchaser or End User.
  3. Aircraft or Aerospace, Medical applications, Train equipment, transport equipment such as Elevator and Escalator, Incineration and Fuel devices, Vehicles, Manned transportation, Equipment for Recreation and Amusement, and Safety devices, handling of Nuclear or Hazardous Materials or Chemicals, Mining and Drilling, and/or other applications where there is a significant risk of injury to the public or property.
  Notwithstanding the above restrictions, MEE may in its sole discretion, authorize use of the PRODUCT in one or more of the Prohibited Applications, provided that the usage of the PRODUCT is limited only for the specific applications agreed to by MEE and provided further that no special quality assurance or fail-safe, redundant or other safety features which exceed the general specifications of the PRODUCTs are required. For details, please contact the MEE representative in your region.
• MEE shall have no responsibility or liability for any problems involving the PRODUCT trouble and system trouble caused by DoS attacks, unauthorized access, computer viruses, and other cyberattacks.